Mikki & Me's Shipping Policy

Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

Customer Support

We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Tuesday to Thursday from 10am-3pm AWST. You can reach us via email at support@mikkiandme.com.au.

Shipping Options and Rates

We ship domestically within Australia.  Your order will be dispatched and posted within 1-2 business days.

Once dispatched, shipping time will vary depending on the type of shipping selected.

Standard Shipping

Standard shipping parcels are sent via Australia Post at a flat rate of $9.95 or free over $149AUD. Standard shipping takes 7-14 days, subject to Australia Post’s standards of service.

Express Shipping

Express shipping parcels are sent via Australia Post at the cost calculated at checkout. Express shipping takes approximately 2-5 days, subject to Australia Post’s standards of service.

International Shipping

We do not offer international shipping at this time.

Signature on Delivery

Australia Post requires a signature. If you request a parcel, be left unattended, you do so at your own risk, unless you have provided an authority to leave at time of placing your order.

Additional fees, such as customs duties, taxes, or handling charges, may apply for international shipments. These fees are the responsibility of the customer and may vary depending on the destination country's regulations.

Shipping Restrictions

We strive to fulfill orders to the best of our ability; however, there may be certain shipping restrictions or limitations. We currently experience high volumes of orders throughout November and January each calendar year.

If you have any questions regarding shipping restrictions or if your order falls under any of these limitations, please contact our customer support for further assistance.

Occasionally there may be events that occur which are outside our control in which case there may be a delay in packing your order. We will endeavour to dispatch orders as quickly as we can. If you are concerned about dispatch times, please contact us prior to placing your order.

Order Processing Time

We strive to process and pack your orders with care and efficiency. Please allow 24-48 hours during business days for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.

Personalised Products

For personalised products, please refer to our FAQ for timeframes. Personalised products are custom made for you and will be shipped separately as soon as they are ready.

For all other products, ship these separately to personalised products so that they can be shipped to you as soon as possible.

Pre-Order Items

If your order contains a pre-order item, your whole order will ship (excluding personalised items) once all items are available.

Tracking and Confirmation

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

Lost or Damaged Packages

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 5 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.

Policy Updates

This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.

Using a Work Address

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.

Re-delivery due to incorrect or incomplete address

We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of $14.95 for standard registered post or $23.95 for express post.

No guarantee of delivery time

Please note that the delivery times specified are approximate and as provided by Australia Post. We cannot guarantee these delivery times and once an order is dispatched from our warehouse, we have no control over the timeframe or method of delivery.

By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.

If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.

Thank you for choosing Mikki & Me!