Shipping and Returns

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Personalised Items

How long will it take to receive my order?

All personalised products are made to order and the manufacturing time for our products vary.


As a guide please allow:

Embroidered Cubbies - Up to 2 weeks PLUS delivery time.

Personalised Door Plaques - Up to 3 weeks PLUS delivery time (these are painted by hand).

Personalised Name Puzzles - Up to 4 weeks PLUS delivery time (these are hand cut and painted and require drying time before they can be packaged).

Personalised Books (Christmas, Disney and Peter Rabbit) - Delivery times vary between 9 business days for express and up to 30 business days for standard, however you may receive your order earlier than these guides.

We review our orders every day and we will always do our best to get your order to you as quickly as possible. When ordering as a birthday gift or for a special occasion please be sure to allow the amount of time required and place your order in advance if possible to avoid disappointment. If in doubt don't hesitate to contact us at or use the chat function.


What if I select Express Post?

Choosing express post does not mean that we are able to complete your personalised products any quicker. The manufacturing process period will still apply. Express Post refers to the shipping method we use to send your orders to you once the item has been completed.


Can I see what my order will look like?

For Personalised Embroidered Cubbies, we will email you a preview to show you what the Cubby will look like. You may make changes at this point if you wish. If you do not respond within 10 days, we will proceed based on this preview which is based on the information provided in your order.

Colours and fonts can be chosen by you when you purchase by leaving a note in the order comments.


Can I get a refund on my personalised product?

Personalised products are custom made for you. Because of this, unfortunately we can not offer any refunds on these products and all sales are final unless your product is faulty.


Refunds, Exchanges & Returns:

Personalised product sales are final - We do not offer refunds on any personalised products unless the item is found to be faulty. If a fault is found a replacement will be offered

For change of mind purchases we will refund product purchase price only (not postage) once the item has been received back in original packaging and return postage is at the cost of the customer.

We reserve the right to charge a restocking fee of 10% for change of mind purchases.

If an item received is damaged or faulty we will replace or refund once we have investigated the issue and seen proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us. If an item is required to be sent back to us, we will reimburse your cost in getting the product posted to us upon receipt of the order. If you are unhappy with a product or your order for any reason we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order is faulty or incorrect. 



What is a pre-order?

A pre-order occurs for some items where we have not yet received the stock at our warehouse. All pre-order items are clearly labelled and we will do our best to provide an estimated time of arrival to receive the products at our warehouse.


What are the benefits of a pre-order?

By placing a pre-order, you can rest easy knowing that you have secured the stock and won’t miss out. As many of our loyal Mikki & Me customers would know, occasionally our best-selling products sell out in a flurry of internet scrambling. To minimise the stress for everyone and to make your shopping experience with Mikki & Me as enjoyable as possible, we offer pre-orders for peace of mind.


Can I combine pre-order items with items that are already in stock?

When you place a pre-order, we will ordinarily hold the entirety of your order until the pre-order items arrive at our warehouse. We do not usually split shipping as it creates an administrative headache for our busy warehouse team. If you need to receive your in-stock items sooner, please place a separate order.


Can I cancel a pre-order once it has been placed?

Pre-order purchases cannot be cancelled or refunded unless the good received are the subject of a manufacturing defect which will be determined by the manufacturer of the products. Mikki & Me does not offer refunds for change of mind. For refer to our shipping & returns policy for full details.



Will you send me a tax invoice or receipt?

Upon placing your order, our system will automatically email you a copy of your order. 

If you require a tax invoice from Mikki & Me, please contact us and we can arrange for one to be sent to you.


What payment options do you provide?

We offer payment via credit card, Afterpay, PayPal and Humm as payment options. You can select your preferred payment method at checkout.


How can I contact you?

We are always here to help you and your family to find the right products for you. Please email or simply use the “Chat with us” function on our website.


Are you a sustainable business?

Here at Mikki & Me, we are mindful of the impact that we as a small business have on the environment and the future that our children and their children will inherit for generations to come. With that in mind, we utilise recycled cardboard boxes and are constantly striving to reduce our plastic waste. In addition, our Mikki & Me HQ is solar powered, has a worm farm and compost bin and all office waste is recycled and kept to the absolute minimum.


Can I amend an order after it has been placed?

Provided that your order has not been packed, you can absolutely add in-stock items to your order. Please get in contact with us by using the “Chat with us” function on our website as it is the quickest way to reach us. Please note that all orders are final and cannot be cancelled. We do not offer refunds for change of mind.


Based on 928 reviews
Replay Plate
Rebecca Johnston (Brisbane, Australia)
Perfect! Just what I was looking for.

I purchased the plates and bowls and they are perfect, exactly what we were looking for. Great size for our toddler and available in soooo many colours, but we chose black to match our other crockery. Only was disappointed by the set of sporks…I was expecting much bigger 😅😅 they are mini and much too small for our toddler but would be perfect for a 6mo starting baby lead weaning so we’ll keep for our bub who is due soon.

Best kids lunchbox we’ve had! Easy to open and close, and easy to clean! We love it.

MontiiCo Bento Three
Sarah Miller (Sydney, Australia)
Great little lunch box

Great lunch box, keeps all food separated like advertised, the seal on the lid works really well, so the fruit stays crispy and the bread stays fresh. Only downside, the lunch box does not fit a standard sandwich, I had to cut it down into shapes, can fit bread rolls and wraps just fine though.

Best Lunchbox for Kids!

We’ve finally found the perfect lunchbox for our 6 year old daughter! Deep compartments that fit plenty of food. And the best part is the lid - no tricky clasps. Easy to wash. We love it!


Next level organisation in this house! Plenty of space, easy to clean - can’t fault it. Thank you ☺️

MontiiCo Ice Pack 2.0
Anna (Perth, Australia)
Cold ALL day

I was so impressed that it stayed cold the whole day in close to 40 degrees heat. I am very happy with the product and it came so quickly.

It’s our second year using these lunchboxes for school now. Ensuring they are closed properly can be a little tricky for the youngsters but if you use with the insulated lunch bags it helps with any spills. Other than that, I’m happy with them!

This lunch bag is a little bigger and than the b box hello kitty one we bought last year, and I’m loving it! You can fit the large bbox lunchbox and the snack box in here easily

Best water bottle for my daughter in kindy. She’s been using these bbox insulated bottles since she was a toddler.

B.Box Insulated Drink Bottles with Straw- 500ml
Priyanka Soor (Melbourne, Australia)

Quick Service

B.Box Snackboxes
Rads V (Melbourne, Australia)
B.Box toddler lunch boxes

Incredible quality of lunch boxes. They are roomy, and the little
Boxes are just the perfect size for little fingers. Mikki and team ensured it was a quick and smooth delivery.

First and Last Day of School Milestone Chalkboards

Such a great board, bright and fun, enough space to write 🙌🏻

Cheese Slicer - Thick and Thin Slices
Kylie Hoogkamer (Melbourne, Australia)

Cheese slicer worked really well and cuts cheese nicely. However the handle snapped after about 2 weeks

Hi Kylie. I'm very sorry to hear that your handle broke. I've arrange for a replacement to be sent to you via express post on Monday. Have a great week.

MontiiCo Backpack
Melissa C (Perth, Australia)
Fab backpack!

Highly recommend this backpack. The drink bottle pockets on the side are nice and deep so drink bottles don’t fall out. The backpack is very spacious and easily holds a large lunchbox, school supplies and extras. Looks great too!

MontiiCo Bento Three
Jenny Dong (Sydney, Australia)
Montico Bento Boxes

The bento boxes I received were really hard to close. Not sure if it was just my batch but when I bought them for my son a couple of years ago, they were not like that.

Integrated Magnetic Hub

Awesome product, with two young daughters and a third on the way it’s so helpful for all of us to know where we need to be and when and for the grandparents and family too! 👌🏻 oh and it very stylish!

Omie Insulated Cooler Pouch
kelly kwon (Gold Coast, Australia)

Omie Insulated Cooler Pouch

MontiiCo Ice Pack 2.0
K. (Perth, Australia)
Pleasantly surprised

Even on a 40°C day, the ice packs come home still cold or with small chunks of frozen still inside them.
They look massive but fit inside my son's Kmart insulated bag with a large Bbox or the mini and snack, great to have options!
Also fit in older kiddos Spencil insulated bag with various small containers with room to spare.
Love the little bag they come in to protect from condensation.
10/10 would recommend.

MontiiCo Large Insulated Lunch Bag
Kristy Diable (Perth, Australia)
Lunch bags - large

I have used these lunch bags for years. This is the largest bag I could find that fits the seed and sprout stainless lunch boxes. Great quality and love the bright prints

B.Box Lunchboxes That Fit Whole Fruit
Emma Piera (Melbourne, Australia)
B box

Very disappointed. Sandwich goes soggy if including watermelon, even though the watermelon is in one of the supposedly sealed compartments. Now have to pack Sandwich in separate container.

Hi Emma. I'm terribly sorry to hear that you're having issues whilst packing watermelon. I find that some watermelons can be extra juicy. To prevent them causing an issue in the lunch box, I pat the excess juice with a paper towel and haven't had a problem since. Please give it a go and reach out if you're still having issues. There's nothing worse than a soggy sandwich!

Name Labels for Back to School | Bundle & Save [FREE SHIPPING]

MontiiCo Bento Two
Customer (Melbourne, Australia)
The perfect snack box

Love using it for morning tea on-the-go! Compact but enough!

Leak proof and sturdy

Loved the lunch box

MontiiCo Large Insulated Lunch Bag
Jen Hills (Perth, Australia)
MontiiCo Large Insulated Lunch Bag

We purchased two of these for my son and daughter. One arrived minus the large ice pack and bag, which was a little frustrating as my daughter was very sad she couldn't use it straight away. However, Mikkie and Me were fabulous and express posted one out within a few days and so we only had one school day without it. We are 3 weeks into using them and absolutely loving them so far. Kids lunches are staying cold in the Perth 40 degree heatwave (their lunches stay in the classroom not a fridge). So although they aren't cheap, at the moment I'm glad we purchased. Scared to put them in the wash but will try that once needed.

B.Box Lunchboxes That Fit Whole Fruit
Emma Carrall (Sydney, Australia)

B.Box Lunchboxes That Fit Whole Fruit