Shipping and Returns
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Personalised Items
How long will it take to receive my order?
All personalised products are made to order and the manufacturing time for our products vary.
As a guide please allow:
Embroidered Cubbies - Up to 2 weeks PLUS delivery time.
Personalised Door Plaques - Up to 3 weeks PLUS delivery time (these are painted by hand).
Personalised Name Puzzles - Up to 4 weeks PLUS delivery time (these are hand cut and painted and require drying time before they can be packaged).
Personalised Books (Christmas, Disney and Peter Rabbit) - Delivery times vary between 9 business days for express and up to 30 business days for standard, however you may receive your order earlier than these guides.
We review our orders every day and we will always do our best to get your order to you as quickly as possible. When ordering as a birthday gift or for a special occasion please be sure to allow the amount of time required and place your order in advance if possible to avoid disappointment. If in doubt don't hesitate to contact us at support@mikkiandme.com.au or use the chat function.
What if I select Express Post?
Choosing express post does not mean that we are able to complete your personalised products any quicker. The manufacturing process period will still apply. Express Post refers to the shipping method we use to send your orders to you once the item has been completed.
Can I see what my order will look like?
For Personalised Embroidered Cubbies, we will email you a preview to show you what the Cubby will look like. You may make changes at this point if you wish. If you do not respond within 10 days, we will proceed based on this preview which is based on the information provided in your order.
Colours and fonts can be chosen by you when you purchase by leaving a note in the order comments.
Can I get a refund on my personalised product?
Personalised products are custom made for you. Because of this, unfortunately we can not offer any refunds on these products and all sales are final unless your product is faulty.
Refunds, Exchanges & Returns:
Personalised product sales are final - We do not offer refunds on any personalised products unless the item is found to be faulty. If a fault is found a replacement will be offered
For change of mind purchases we will refund product purchase price only (not postage) once the item has been received back in original packaging and return postage is at the cost of the customer.
We reserve the right to charge a restocking fee of 10% for change of mind purchases.
If an item received is damaged or faulty we will replace or refund once we have investigated the issue and seen proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us. If an item is required to be sent back to us, we will reimburse your cost in getting the product posted to us upon receipt of the order. If you are unhappy with a product or your order for any reason we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order is faulty or incorrect.
Pre-orders
What is a pre-order?
A pre-order occurs for some items where we have not yet received the stock at our warehouse. All pre-order items are clearly labelled and we will do our best to provide an estimated time of arrival to receive the products at our warehouse.
What are the benefits of a pre-order?
By placing a pre-order, you can rest easy knowing that you have secured the stock and won’t miss out. As many of our loyal Mikki & Me customers would know, occasionally our best-selling products sell out in a flurry of internet scrambling. To minimise the stress for everyone and to make your shopping experience with Mikki & Me as enjoyable as possible, we offer pre-orders for peace of mind.
Can I combine pre-order items with items that are already in stock?
When you place a pre-order, we will ordinarily hold the entirety of your order until the pre-order items arrive at our warehouse. We do not usually split shipping as it creates an administrative headache for our busy warehouse team. If you need to receive your in-stock items sooner, please place a separate order.
Can I cancel a pre-order once it has been placed?
Pre-order purchases cannot be cancelled or refunded unless the good received are the subject of a manufacturing defect which will be determined by the manufacturer of the products. Mikki & Me does not offer refunds for change of mind. For refer to our shipping & returns policy for full details.
General
Will you send me a tax invoice or receipt?
Upon placing your order, our system will automatically email you a copy of your order.
If you require a tax invoice from Mikki & Me, please contact us and we can arrange for one to be sent to you.
What payment options do you provide?
We offer payment via credit card, Afterpay, PayPal and Humm as payment options. You can select your preferred payment method at checkout.
How can I contact you?
We are always here to help you and your family to find the right products for you. Please email support@mikkiandme.com.au or simply use the “Chat with us” function on our website.
Are you a sustainable business?
Here at Mikki & Me, we are mindful of the impact that we as a small business have on the environment and the future that our children and their children will inherit for generations to come. With that in mind, we utilise recycled cardboard boxes and are constantly striving to reduce our plastic waste. In addition, our Mikki & Me HQ is solar powered, has a worm farm and compost bin and all office waste is recycled and kept to the absolute minimum.
Can I amend an order after it has been placed?
Provided that your order has not been packed, you can absolutely add in-stock items to your order. Please get in contact with us by using the “Chat with us” function on our website as it is the quickest way to reach us. Please note that all orders are final and cannot be cancelled. We do not offer refunds for change of mind.
