$8.95 Flat Rate Shipping Australia Wide | Hassle-free 30 Day Returns

FAQs

Shipping and Returns

  1. How much do I have to pay for postage?

We offer flat rate, standard postage for $8.95 Australia wide. For all orders over $149, we offer free postage. Please refer to our *shipping & returns* policy for more information.

  1. Can I upgrade to Express post?

We understand that waiting for the Postie can be annoying so yes, you certainly can upgrade to Express postage. Pricing for express postage will be calculated at check-out and prices start from $12.95.

  1. When will my order be shipped?

We use our best endeavours to have your orders packed and ready to post within 1-2 Business Days of you placing your order. Please note that there may be seasonal fluctuation (eg: Christmas) that may mean our dispatch times are slightly longer than usual. Occasionally there may be events that occur which are outside our control in which case there may be a slight delay in packing your order. If dispatching your order from our warehouse is delayed for any reason, we will notify you.

  1. How long will it take for me to receive my order?

Once your order has been packed, the time it takes to have your order delivered is unfortunately out of our hands. You will automatically be notified of your tracking number upon dispatch so that you can monitor the progress of your order. Please note that we cannot be held responsible for meeting specific delivery dates as these are subject to factors outside of our control and depends upon the freight and courier companies which we use. If you require your order by a specific date, please contact us prior to placing your order and we will assist as best we can to determine if your order could arrive on time.

  1. How will I know if my order has been shipped?

As soon as your parcel has been packed and the postage label has been printed, you will receive a tracking notification. You can use the tracking number to monitor the movement of your parcel. Please note that Mikki & Me is not responsible for, and does not generate, the tracking numbers.

  1. What shipping carrier does Mikki & Me use?

Mikki & Me posts all orders via Australia Post within Australia, unless orders are being fulfilled from external warehouses. We reserve the right to change our shipping carrier at any time without prior notice.

  1. Can I pick up my order to avoid paying postage costs?

Yes! For those customers who are local to Perth, you are able to collect your orders between 2pm-4pm Monday to Friday from our warehouse in Bayswater. Please keep in mind that our warehouse is a place of work and please ensure that you bring your drivers license (or similar photo ID) and your order confirmation email.

  1. Can I instruct you to leave my parcel at the door?

Given unfortunate instances where parcels have been stolen from door steps and other “safe places”, particularly around busy seasons, we cannot accept instructions to have a parcel left in a safe place.

  1. If my order is really small, can you post it in a regular envelope?

Whilst some orders may be small, we are unable to post via a regular envelope with stamps. Although we appreciate that this may seem like a cheaper option, both parties have greater peace of mind by utilising Australia’s Posts eParcel service.

Personalised Items

  1. How long will it take to receive my order?

All personalised products are made to order and the manufacturing time for our products vary.

As a guide please allow:

Embroidered Cubbies - Up to 2 weeks PLUS delivery time.

Personalised Door Plaques - Up to 3 weeks PLUS delivery time (these are handpainted).

Personalised Name Puzzles - Up to 4 weeks PLUS delivery time (these are hand cut and painted and require drying time before they can be packaged).

We will always do our best to get your order to you as quickly as possible. When ordering as a birthday gift or for a special occasion please be sure to allow the amount of time required and place your order in advance if possible to avoid disappointment

  1. What if I select Express Post?

Choosing express post does NOT mean that we are able to complete your personalised products any quicker. The manufacturing process period will still apply. Express Post refers to the shipping method we use to send your orders to you once the item has been completed.

  1. Can I see what my order will look like?

For Personalised Embroidered Cubbies:

We take the information/text (eg birth details) provided by you and will arrange it in the area we have to work with. We can only fit so much text in to this area so please contact us to see if what you want will be able to fit

We are able to supply you with a proof of the embroidery layout for you to see before we go ahead. Any changes can then be made if necessary.

Further proofs and changes from the first one will incur a $5 surcharge

Colours and any images can be chosen by you when you purchase by leaving a note in the order comments. Fonts can be selected by you but we will approve at our discretion as not all fonts will be suitable for certain texts etc

  1. Can I get a refund on my personalised product?

Unfortunately, we do not offer ANY refunds on personalised products and all sales are final. The only exception is if your item is found to be faulty - in this instance we will work with you to replace your product ASAP.

Refunds, Exchanges & Returns:

Personalised product sales are final - We do not offer refunds on any personalised products unless the item is found to be faulty. If a fault is found a replacement will be offered

For change of mind purchases we will refund product purchase price only (not postage) once the item has been received back in original packaging and return postage is at the cost of the customer.

We reserve the right to charge a restocking fee of 10% for change of mind purchases.

If an item received is damaged or faulty we will replace or refund once we have investigated the issue and seen proof of damage/fault - this could be in the in the form of photos or in some cases, sending the item back to us. If an item is required to be sent back to us, we will reimburse your cost in getting the product posted to us upon receipt of the order. If you are unhappy with a product or your order for any reason we welcome you to email us to discuss. We are always happy to work with you to reach an agreeable outcome, however we are only obliged to refund or exchange if your order is faulty or incorrect. 

Pre-orders

  1. What is a pre-order?

A pre-order occurs for some items where we have not yet received the stock at our warehouse. All pre-order items are clearly labelled and we will do our best to provide an estimated time of arrival to receive the products at our warehouse.

  1. What are the benefits of a pre-order?

By placing a pre-order, you can rest easy knowing that you have secured the stock and won’t miss out. As many of our loyal Mikki & Me customers would know, occasionally our best-selling products sell out in a flurry of internet scrambling. To minimise the stress for everyone and to make your shopping experience with Mikki & Me as enjoyable as possible, we offer pre-orders for peace of mind.

  1. Can I combine pre-order items with items that are already in stock?

When you place a pre-order, we will ordinarily hold the entirety of your order until the pre-order items arrive at our warehouse. We do not usually split shipping as it creates an administrative headache for our busy warehouse team. If you need to receive your in-stock items sooner, please place a separate order.

  1. Can I cancel a pre-order once it has been placed?

Pre-order purchases cannot be cancelled or refunded unless the good received are the subject of a manufacturing defect which will be determined by the manufacturer of the products. Mikki & Me does not offer refunds for change of mind. For refer to our shipping & returns policy for full details.

General

  1. Will you send me a tax invoice or receipt?

Upon placing your order, our system will automatically email you a cop of your order. To reduce waste and lessen our impact on the environment, we do not routinely include a tax invoice in your parcel. If you require a tax invoice from Mikki & Me, please contact us and we can arrange for one to be sent to you.

  1. What payment options do you provide?

We offer payment via credit card, Afterpay, PayPal and Humm as payment options. You can select your preferred payment method at checkout.

  1. How can I contact you?

We are always here to help you and your family to find the right products for you. Please email support@mikkiandme.com.au or simply use the “Chat with us” function on our website.

  1. Are you a sustainable business?

Here at Mikki & Me, we are mindful of the impact that we as a small business have on the environment and the future that our children and their children will inherit for generations to come. With that in mind, we utilise recycled cardboard boxes and are constantly striving to reduce our plastic waste. In addition, our Mikki & Me HQ is solar powered, has a worm farm and compost bin and all office waste is recycled and kept to the absolute minimum.

  1. Can I amend an order after it has been placed?

Provided that your order has not been packed, you can absolutely add in-stock items to your order. Please get in contact with us by using the “Chat with us” function on our website as it is the quickest way to reach our awesome warehouse team who will be more than happy to assist you. Please note that all orders are final and cannot be cancelled. We do not offer refunds for change of mind.