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Please note that there may be seasonal fluctuation (eg: Christmas and Back to School) that may mean our dispatch times are longer than usual. Occasionally there may be events that occur which are outside our control in which case there may be a delay in packing your order. We will endeavor to dispatch orders as quickly as we can. If you are concerned about dispatch times, please contact us prior to placing your order.

Where your order contains a pre-order item, your entire order will be shipped once the pre-order item arrives. Where your order contains a personalised item, your personalised item will be sent separately to the remainder of your order. Please refer to the manufacturing times on each personalised product listing.

From time to time, where a product is not in stock within our main warehouse, it may be shipped to you separately from another warehouse. Where this occurs, you will receive your order in more than one parcel. Please do not be alarmed if part of your order appears to be missing as it will most likely be on its way to your separately. Please reach out if you are concerned that your order is missing an item.

We're delighted that you chose to make a purchase from Mikki & Me and we want you to be completely happy that you did so. If you have any concerns, please reach out to us at support@mikkiandme.com.au. We offer 30 day hassle-free returns for products which are in brand new, unused condition with all packaging in tact.

Please refer to our shipping and returns policy for full details.