RETURNS & EXCHANGE POLICY 

Mikki & Me offers its customers a 30 day returns policy. Please note that we do not offer refunds on sale items or for change of mind as all orders are final. However, in lieu of providing a refund, we will offer a store credit where returned items meet the below eligibility criteria. If you are unsure about what product(s) to order, please use the “Chat with us” function on our website so that we can best assist you prior to placing your order.

If you wish to exchange an item, please contact us within 30 days of receiving your order. To be eligible for an exchange, please return the item to us at your expense by using tracked parcel post (the return address will be provided) and ensure that it is in the same condition as it was when you received it. This means that the item(s) must be in its original packaging and cannot have been washed, used or worn or have parts that are either damaged or missing in their entirety.  If we have made an error in processing your order, we will pay for the item to be shipped back to us. 

If Mikki & Me determines, in its sole discretion, that the item(s) meets our exchange policy eligibility criteria, then we will issue you with a credit note for the purchase price of the item. Credit notes issued by Mikki & Me will be valid for three (3) years from the date of issue.

In the event that an item presents with a major fault, we will gladly exchange or refund the purchase price less the original shipping costs incurred at time of purchase. Please notify us by emailing support@mikkiandme.com.au within 7 days of receiving your order. When contacting Mikki & Me, please include all necessary photographs or videos of the apparent fault so that we may remedy the situation as quickly as possible. Where the item(s) has not been manufactured by Mikki & Me, we will work with our supply partners to remedy the problem. Any warranty claims will be determined by the manufacturer of the product at their sole discretion. Please do not email the manufacturer/brand directly as we are here to assist you.

Please bear in mind that general wear and tear and use is not considered a manufacturing fault. Whilst we stand behind the quality of the products which we stock here at Mikki & Me, we all know that children are some of the toughest product testers out there. To ensure the longevity of the products which you purchase from Mikki & Me, please familiarise yourself with the proper care instructions for each product purchased. If you are unsure how to best care for your products, please email support@mikkiandme.com.au and we will be more than happy to assist you.

Based on 947 reviews
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This product never arrived. I contacted the seller and got no reply.

Hi Kerry. I am so very sorry to hear that your name puzzle arrived. Based on the tracking data, it was delivered to your nominated address in February 2024. Could you please contact us at support so that we can look into this further for you as we do not have any emails regarding your order, email address or missing puzzle.

K
[Hidden] First and Last Day of School Milestone Chalkboards
Kerry

One of the boards come damaged. I contacted the seller and received no communication back. The other board is great.

Hi. I am so very sorry to hear that your board arrived damaged back in December 2023. I have been unable to find any email records regarding your order or email address. Could you please contact us at support so that we can rectify this for you as quickly as possible.

F
B.Box Mini Lunchboxes
Faryal Adeel (Schofields, Australia)

B.Box Mini Lunchboxes

I’m sorry, this product disappointed. I researched and found this to be of great quality… I bought this for my mum (who has lung cancer) liking the simplicity, however the water didn’t flow through the straw easily.

E
Replay Large Flat Plate
Erin Gregg (Suva, Fiji)

You guys send too many emails!!

Game Changer

Staying on top of all of my appointments with this acrylic planner. It is also great for my son who relies on routine, that he can see what appointments are on each day. It's so easy to install and it looks beautiful on the wall. My favourite thing about this Planner is that the grid is behind the acrylic. So when wiping clean or when writing on the planner, there is no interference the the lines or the days marked on the planner. This is the most important feature for me 😍.

Love it looks much beautiful than the display picture

J
Replay Divided Plate
Jamie-Lee Solomon (Melbourne, Australia)
Love

These are perfect for my 2 year old. I’ve actually had more luck with him eating his food since using them. Definitely recommend!

J
Replay Sippy Cups
Jamie-Lee Solomon (Melbourne, Australia)
My child loves these

The sippy cups are great for transitioning from a cup with a straw. My son is 2 and loves his sippy cup, he prefers it over his cups with straws. They have a rubber plug on the inside of the cup lid to prevent spills and leaks as well, so they’re super handy.

A
Replay Divided Plate
Alexandra clarke (Perth, Australia)

Replay Divided Plate

V
Name Labels for Kids| Bundle & Save [FREE SHIPPING]
Verity De Jonghe (Perth, Australia)
Best Labels!

Love Love Love! These are the best labels for lunchboxes and water bottles! They are easy to put on they don’t come off and survive my 80 degree dishwasher regularly all without fading, peeling or diminishing!

R
B.Box Lunchboxes That Fit Whole Fruit
Russell Foreman (Sydney, Australia)
Very good lunchbox!

Practical and useful. We like that it fits a whole sandwich. No more cutting things up into tiny pieces and cramming then in. Thank you.

Rest of order

Just wondering when the fork, spoon etc will turn up?

Perfect

My son absolutely loves his placemat. I was surprised how hard it was to find a placemat with diggers or anything with wheels. This one is perfect. Although he does tend to want to play with it rather than eat his dinner lol

F
Name Labels for Kids| Bundle & Save [FREE SHIPPING]
Federica Sandrin (Perth, Australia)
I recommend this!

Definitely worth the wait ! Awesome finally I can label my son water bottle and lunch box
Thanks

A
[Hidden] First and Last Day of School Milestone Chalkboards
A.P.

Lovely board, first ones delivered were damaged but customer service was exceptional and rectified very fast.

A
[Hidden] First and Last Day of School Milestone Chalkboards
A.P.

Lovely board, first ones delivered were damaged, but customer service was exceptional and rectified very fast.

Fantastic!

Bought this as a gift. Both customer service and quality were fantastic. Thank you!

R
Replay Plate
Rebecca Johnston (Brisbane, Australia)
Perfect! Just what I was looking for.

I purchased the plates and bowls and they are perfect, exactly what we were looking for. Great size for our toddler and available in soooo many colours, but we chose black to match our other crockery. Only was disappointed by the set of sporks…I was expecting much bigger 😅😅 they are mini and much too small for our toddler but would be perfect for a 6mo starting baby lead weaning so we’ll keep for our bub who is due soon.

Best kids lunchbox we’ve had! Easy to open and close, and easy to clean! We love it.

S
MontiiCo Bento Three
Sarah Miller (Sydney, Australia)
Great little lunch box

Great lunch box, keeps all food separated like advertised, the seal on the lid works really well, so the fruit stays crispy and the bread stays fresh. Only downside, the lunch box does not fit a standard sandwich, I had to cut it down into shapes, can fit bread rolls and wraps just fine though.

K
Silicone Bento Lunchbox with Five Compartments
Kate Worsley (Sydney, Australia)
Best Lunchbox for Kids!

We’ve finally found the perfect lunchbox for our 6 year old daughter! Deep compartments that fit plenty of food. And the best part is the lid - no tricky clasps. Easy to wash. We love it!

J
Magnetic Planner - All in One Integrated Planner
Jodeen Urbani (Sydney, Australia)
Brilliant

Next level organisation in this house! Plenty of space, easy to clean - can’t fault it. Thank you ☺️