RETURNS & EXCHANGE POLICY 

Mikki & Me offers its customers a 30 day returns policy. Please note that we do not offer refunds on sale items or for change of mind as all orders are final. However, in lieu of providing a refund, we will offer a store credit where returned items meet the below eligibility criteria. If you are unsure about what product(s) to order, please use the “Chat with us” function on our website so that we can best assist you prior to placing your order.

If you wish to exchange an item, please contact us within 30 days of receiving your order. To be eligible for an exchange, please return the item to us at your expense by using tracked parcel post (the return address will be provided) and ensure that it is in the same condition as it was when you received it. This means that the item(s) must be in its original packaging and cannot have been washed, used or worn or have parts that are either damaged or missing in their entirety.  If we have made an error in processing your order, we will pay for the item to be shipped back to us. 

If Mikki & Me determines, in its sole discretion, that the item(s) meets our exchange policy eligibility criteria, then we will issue you with a credit note for the purchase price of the item. Credit notes issued by Mikki & Me will be valid for three (3) years from the date of issue.

In the event that an item presents with a major fault, we will gladly exchange or refund the purchase price less the original shipping costs incurred at time of purchase. Please notify us by emailing support@mikkiandme.com.au within 7 days of receiving your order. When contacting Mikki & Me, please include all necessary photographs or videos of the apparent fault so that we may remedy the situation as quickly as possible. Where the item(s) has not been manufactured by Mikki & Me, we will work with our supply partners to remedy the problem. Any warranty claims will be determined by the manufacturer of the product at their sole discretion. Please do not email the manufacturer/brand directly as we are here to assist you.

Please bear in mind that general wear and tear and use is not considered a manufacturing fault. Whilst we stand behind the quality of the products which we stock here at Mikki & Me, we all know that children are some of the toughest product testers out there. To ensure the longevity of the products which you purchase from Mikki & Me, please familiarise yourself with the proper care instructions for each product purchased. If you are unsure how to best care for your products, please email support@mikkiandme.com.au and we will be more than happy to assist you.

Based on 924 reviews
91%
(843)
4%
(37)
2%
(18)
1%
(11)
2%
(15)
Best Lunchbox for Kids!

We’ve finally found the perfect lunchbox for our 6 year old daughter! Deep compartments that fit plenty of food. And the best part is the lid - no tricky clasps. Easy to wash. We love it!

Brilliant

Next level organisation in this house! Plenty of space, easy to clean - can’t fault it. Thank you ☺️

A
MontiiCo Ice Pack 2.0
Anna (Perth, Australia)
Cold ALL day

I was so impressed that it stayed cold the whole day in close to 40 degrees heat. I am very happy with the product and it came so quickly.

It’s our second year using these lunchboxes for school now. Ensuring they are closed properly can be a little tricky for the youngsters but if you use with the insulated lunch bags it helps with any spills. Other than that, I’m happy with them!

This lunch bag is a little bigger and than the b box hello kitty one we bought last year, and I’m loving it! You can fit the large bbox lunchbox and the snack box in here easily

Best water bottle for my daughter in kindy. She’s been using these bbox insulated bottles since she was a toddler.

P
B.Box Insulated Drink Bottles with Straw- 500ml
Priyanka Soor (Melbourne, Australia)

Quick Service

R
B.Box Snackboxes
Rads V (Melbourne, Australia)
B.Box toddler lunch boxes

Incredible quality of lunch boxes. They are roomy, and the little
Boxes are just the perfect size for little fingers. Mikki and team ensured it was a quick and smooth delivery.

L
First and Last Day of School Milestone Chalkboards
L.B.

Such a great board, bright and fun, enough space to write 🙌🏻

K
Cheese Slicer - Thick and Thin Slices
Kylie Hoogkamer (Melbourne, Australia)

Cheese slicer worked really well and cuts cheese nicely. However the handle snapped after about 2 weeks

Hi Kylie. I'm very sorry to hear that your handle broke. I've arrange for a replacement to be sent to you via express post on Monday. Have a great week.

M
MontiiCo Backpack
Melissa C (Perth, Australia)
Fab backpack!

Highly recommend this backpack. The drink bottle pockets on the side are nice and deep so drink bottles don’t fall out. The backpack is very spacious and easily holds a large lunchbox, school supplies and extras. Looks great too!

J
MontiiCo Bento Three
Jenny Dong (Sydney, Australia)
Montico Bento Boxes

The bento boxes I received were really hard to close. Not sure if it was just my batch but when I bought them for my son a couple of years ago, they were not like that.

Integrated Magnetic Hub

Awesome product, with two young daughters and a third on the way it’s so helpful for all of us to know where we need to be and when and for the grandparents and family too! 👌🏻 oh and it very stylish!

k
Omie Insulated Cooler Pouch
kelly kwon (Gold Coast, Australia)

Omie Insulated Cooler Pouch

K
MontiiCo Ice Pack 2.0
K. (Perth, Australia)
Pleasantly surprised

Even on a 40°C day, the ice packs come home still cold or with small chunks of frozen still inside them.
They look massive but fit inside my son's Kmart insulated bag with a large Bbox or the mini and snack, great to have options!
Also fit in older kiddos Spencil insulated bag with various small containers with room to spare.
Love the little bag they come in to protect from condensation.
10/10 would recommend.

K
MontiiCo Large Insulated Lunch Bag
Kristy Diable (Perth, Australia)
Lunch bags - large

I have used these lunch bags for years. This is the largest bag I could find that fits the seed and sprout stainless lunch boxes. Great quality and love the bright prints

E
B.Box Lunchboxes That Fit Whole Fruit
Emma Piera (Melbourne, Australia)
B box

Very disappointed. Sandwich goes soggy if including watermelon, even though the watermelon is in one of the supposedly sealed compartments. Now have to pack Sandwich in separate container.

Hi Emma. I'm terribly sorry to hear that you're having issues whilst packing watermelon. I find that some watermelons can be extra juicy. To prevent them causing an issue in the lunch box, I pat the excess juice with a paper towel and haven't had a problem since. Please give it a go and reach out if you're still having issues. There's nothing worse than a soggy sandwich!

Name Labels for Back to School | Bundle & Save [FREE SHIPPING]

C
MontiiCo Bento Two
Customer (Melbourne, Australia)
The perfect snack box

Love using it for morning tea on-the-go! Compact but enough!

Leak proof and sturdy

Loved the lunch box

J
MontiiCo Large Insulated Lunch Bag
Jen Hills (Perth, Australia)
MontiiCo Large Insulated Lunch Bag

We purchased two of these for my son and daughter. One arrived minus the large ice pack and bag, which was a little frustrating as my daughter was very sad she couldn't use it straight away. However, Mikkie and Me were fabulous and express posted one out within a few days and so we only had one school day without it. We are 3 weeks into using them and absolutely loving them so far. Kids lunches are staying cold in the Perth 40 degree heatwave (their lunches stay in the classroom not a fridge). So although they aren't cheap, at the moment I'm glad we purchased. Scared to put them in the wash but will try that once needed.

E
B.Box Lunchboxes That Fit Whole Fruit
Emma Carrall (Sydney, Australia)

B.Box Lunchboxes That Fit Whole Fruit

J
Lunch Punch Silicone Wrap Bands
Jodie P (Hobart, Australia)
Silicone wrap bands

Holds securely and easy to fasten. Great product for all ages

O
B.Box Lunchboxes That Fit Whole Fruit
Olivia Hibberd (Melbourne, Australia)
Amazing lunch bix

My daughter loves it!!

J
Uni White Liquid Chalk Marker (1.3mm bullet tip)
Joy Urquhart (Canberra, Australia)
Good product

The pen wiped off easily from the board. It was easy to use.